Kalam Questionnaire

General Information

Industry Sectors

Select the Channels that Your Agents Support

Agents

Please Provide the Following Shift Information

Contacts

Agent Turnover / Attendance

Breakdown of Total Contacts Handled

Annual Budget

Inbound Calls

Outbound Calls Metrics

E-mail Metrics

Social Media Metrics

Web Chat Metrics

Postal Mail

Fax

Other

Customer Satisfaction

Agent Satisfaction

Technology

Signature

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