An experience that customers can use whenever they want.
We help you market, sell, and serve customers on all channels to create an integrated and cohesive customer experience no matter how or where a customer reaches out. The experience should be the same for customers regardless of the platform or method they choose to use.
Companies offering omnichannel communication strategies have annual customer retention that is 91% higher than companies without them.
In fact, businesses with a poor omnichannel communication strategy only retain about 33% of their existing customers year to year.
Giving clients as many ways to connect with your business as possible decreases customer churn — and helps to create those essential personal relationships with customers we mentioned above.
According to latest studies your customers will spend 13% more in the physical store of a company that offers an omnichannel approach than they would if they only had access to a single channel — and it’s easier to upsell clients when they’re presented with an excellent customer service team.
No one wants to wait to get an answer to a customer service issue — especially when that issue is urgent.
A study shows that 89% of consumers believe that a fast response time and a speedy resolution are the most essential aspects of their customer service and support experience.
What’s more, the same study shows that over 60% of customers expect to get an immediate response to a customer service query, regardless of the channel used to contact support teams.
Offering more communication channels increases the likelihood that customers will be able to reach a customer service agent on their first contact.
Omnichannel communication helps companies meet customers’ expectations by storing key client data across channels, so that it’s accessible and up-to-date no matter the channel team members use to connect with consumers.
Customer satisfaction is the key to reducing customer churn and keeping them returning to you for their needs.