As a Quality Coach/Specialist, you will be responsible for monitoring and documenting interpreters’ communication and transactions in support of the company and departmental quality goals and initiatives
Meet the shortlist for this month
Meet the shortlist for ths month
As a Quality Coach/Specialistl, you will be responsible for monitoring and documenting interpreters’ communication and transactions in support of the company and departmental quality goals and initiatives. The Quality Specialist evaluates both verbal and written customer contacts with interpreters. This team member participates in the design of all quality monitoring formats and quality standards. The Quality Specialist will fairly and consistently review the calls of interpreters for accuracy and coach each interpreter for success in executing superior service and quality to our customers. The Quality Specialist documents the call quality results and provides feedback and trend data to the Supervisors and Manager as required.This role is heavily analytical and requires critical thinking skills.
In this role of On-Loan Interpretation Trainer, you will work with the Training Team and handle training batches for non-experienced trainees to become our future interpreters.
Elevate your career with us and be part of shaping our regional talent landscape